A workplace is ordinarily made up of people from different cultures, backgrounds, beliefs and attitudes. Conflict resolution in the workplace is about managing the diversity, in the hope it doesn’t cause problems.
Notably: “Unmanaged conflict is the largest reducible cost in organisations today, and the least recognised.”
Conflict in the workplace is undoubtedly bound to happen. Even so, if it is dealt with effectively and handled well, it can prove valuable.
Initially the course looks at the impact of conflict in the workplace, whilst considering possible triggers for it. Finally exploring a number of ways to deal with the conflict and diffuse the situation.
It should be noted this conflict resolution in the workplace course is approved by the Institute of Hospitality. Our approved courses are owned by VideoTile Learning Ltd and distributed under licence.