You’ll find answers to most of the frequently asked questions about us and our first aid training courses below, but if you have any other queries not covered here, please don’t hesitate to get in touch.
In 2013 HSE approvals ended for first aid training provision, instead it was recommended that companies carried out due diligence checks to ensure their chosen provider was following correct protocol. If a company chose to use a first aid training provider who was not registered with an awarding or industry body, they would need to carry out checks to ensure the training both met their needs, and was delivered to the required standard.
Angel Training chose to register with FAIB which is an industry body, this means all the checks have been carried out already for you.
When delivering the course we will require a safe space in order to deliver the training. We will need access to electric, lighting, and suitable heating so the attendees are comfortable. The attendees will need to have room to lay on the floor, so we need an area that is clear from objects around their heads.
If you do not have much clear floor space it may be sensible to reduce the number of attendees. Clear floor space is vital to ensure the safety of your staff.
If the trainer feels the room is unsafe for the attendees, we may not be able to deliver the course. If you have any concerns about the space you have available, please do feel free to discuss with us at the time of the booking.
Yes, we cater for all people and work hard to ensure our courses are inclusive. All that we ask is that you please inform us when making an enquiry so we can make sure we know what we can do to cater for your specific need.
We can provide a sign language interpreter for people that are hearing impaired (at an extra cost.) Electronic copies of handouts or training materials are available for most courses.
The FAIB does specify some reasonable adjustments can be made to your first aid training to be inclusive such as placing cushions under knees during floor-based practice sessions. We can limit on floor-based training to the bare minimum but attendees will need to demonstrate the skill on the floor at least once to comply with FAIB rulings.
For any written tests we can offer a reader or scribe for people who need extra support. We can also remove any time limits on the multiple-choice papers so people have more time to process the questions.
For first aid courses, if people are not able to demonstrate the practical competence we can award them with a certificate of attendance, as opposed to one of competence to reflect the time they spent on the course.
Everyone’s experience differs, but what you can expect is a professional and dedicated trainer who will answer any questions that you may have. Our trainers have a wealth of experience and can tailor courses often to your needs. We are a welcoming team, so if you have concerns or worries, please do raise them with your trainer.
Some courses may have written elements, but also expect to get hands-on as first aid is very much a practically based course.
On the booking form you will be asked if there are any educational or medical needs that we need to be aware of. In the majority of cases this will not prevent you taking part, but declaring this information allows our trainers to tailor the session, to be as inclusive as possible to your needs.
Wear comfortable appropriate clothing, and flat shoes as you will be required to be hands-on. The majority of first aid courses do require you to be rolling on the floor for recovery positions, or kneeling to do CPR, so please ensure to save you and the trainer from embarrassment your clothing allows you to do this modestly!
Each of the courses have a different expiry. You will find specific details about the certificate on the course pages.
All of our courses vary in length, but you will find specific course information on the course pages.
If you require shorter classroom days for some courses it may be possible to offer a blended approach, this means some work completed online prior to the practical day. Learning in this way means for some courses we have more flexibility to shorten days, or the amount of in classroom days.
Certificates are issued once full payment is received. Full details of the type of certificate you will receive are listed on each specific course page. Paper certificates are posted within 3 business days of payment being made. Digital certificates are emailed out each week so you could expect to receive them within 5 business days of payment being made.
For onsite courses there is a 28- day invoice term. If this date is not adhered to then interest will be charged. Interest rates are listed in our terms and conditions.
Bank transfers are our method of payments. Details of how to pay and your payment due date are included on your invoice.
Unfortunately we no longer accept cheque payments.
All our courses can to be scheduled at a date/time to suit you – just contact us to find out whether your preferred date is available. Courses can be held in the evenings or on a Saturday, however there is limited availability for this. So, these types of courses are best booked well in advance.
Location wise we cover the whole of Kent, Surrey, and parts of South London.
When deciding if your venue is suitable to hold your first aid course, please be aware we will require a safe space to deliver the training. We will need access to electric, (as we often use PowerPoints or training videos,) lighting and suitable heating so the attendees are comfortable. The attendees will need to have room to lay on the floor, so we need an area that is clear from objects around their heads.
If you do not have much clear floor space it may be sensible to reduce the number of attendees or consider hiring (at your own expense) a nearby venue. Clear floor space is vital to ensure the safety of your staff. If the trainer feels the room is unsafe for the attendees, we may not be able to deliver the course. If you have any concerns about the space, you have available, please do feel free to discuss with us at the time of the booking.
For non-first aid courses we do not need the same level of floor space. Just enough room to the group to be sat comfortably and somewhere we can project the PowerPoints.
As a small independent business, we are not registered for VAT so the prices you see, are the prices you pay. Mileage may however be applied for courses held outside of Kent. If this applies to your course, you will be informed at the time of booking.
Mileage is applied to courses held outside the county of Kent. Mileage fees are charged at 45p per mile and you will be notified of the fees at the time of enquiry, so are aware of the full costs prior to booking.
For courses held within Kent no mileage fees are applied.
We do require staff to participate fully in the training day, this may include practical work, or group discussions. As a sign of respect to both the other learners and the trainer, we would ask that phones are turned off, or on silent.
Anything discussed or shared in the session will be treated in confidence by the trainer, unless the trainer has safeguarding concerns (in which case it will be shared with Cheryl Parkes, owner of Angel Training.) We would request the other learners also keep the information confidential.
We would also request learners treat each other with courtesy and respect throughout the session. Offensive, discriminatory or abusive language will not be tolerated, and you may be asked to leave the session.
Maximum numbers are set with training guidelines in mind, or to ensure everyone gets the best from the session.
In the event you require more staff to be trained on that day, we may have a range of options, depending on the course topic. For BLS courses, we often run two or more sessions back-to-back on the same day to acommodate more staff.
For first aid courses we can often ask two of our trainers to attend so you can have double the advertised attendees.
For health and social courses or safeguarding we don't have more than one trainer qualified to teach these courses. So, we usually offer a morning and afternoon session on the same day. Again, this will give you the possibility of double the attendees.
These can be purchased directly from the website. In each of the course listings you will find the buy now link, you will be taken to a PayPal link, where you can pay using any credit or debit card. If you are buying a group of courses, and prefer to do so, we can invoice you and take payment by bank transfer.
Yes, if purchasing more than 10 courses, across any topics in one transaction. Simply let us know what courses you require, and how many. We will happily arrange a discount code so you can purchase online or will be happy to arrange an invoice for you.
After completing the course, you will be able to download a certificate direct from the same portal where you undertook the training.
Each of our courses are accredited by a slightly different awarding body. You will find the information on the website advertising that specific course.
You can have up to three resits per course, to help you achieve the pass mark. If after three resits, you have not gained the pass mark then I am afraid you will need to purchase another course licence code and start again.
The resits are awarded automatically and usually only take a few minutes to reset. After that time, you should be able to attempt the questions again.
That's no problem. Once you have confirmed how many courses, and which topics we will confirm the price. After payment is received you will be able to access your courses. The system will set one person up as the administrator. They will be able to assign all your courses to different staff, check progress, and purchase more in the future if needed.
Each course has a different period it is valid for. The majority of health and safety courses are valid for 2 years, with the exception of asbestos courses and the annual first aid course which need renewing annually. Many of the business skills and healthcare courses also have a 2-year expiry.
Providing you don't begin the courses they do not have an expiry date. Once you begin the course, they must be completed within 20 weeks.
Yes, many of our courses have closed caption subtitles in English. A few courses also have the option to view them in French, Hungarian, Italian, Lithuanian, Polish, Portuguese, Romanian, Russian and Spanish.
Any! The courses can be viewed on phone, tablets, laptops, or desktop pc. To view your courses in the best way possible we recommend ensuring your video and browsers are up to date. You will need a broadband download speed of 3Mb+ and a memory of 1Gb+RAM.