Angle Training

Conflict Resolution in the Workplace

A workplace is ordinarily made up of people from different cultures, backgrounds, beliefs and attitudes. Conflict resolution in the workplace is about managing the diversity, in the hope it doesn't cause problems.

Notably: "Unmanaged conflict is the largest reducible cost in organisations today, and the least recognised."

Conflict in the workplace is undoubtedly bound to happen. Even so, if it is dealt with effectively and handled well, it can prove valuable.

Initially the course looks at the impact of conflict in the workplace, whilst considering possible triggers for it. Finally exploring a number of ways to deal with the conflict and diffuse the situation.

It should be noted this conflict resolution in the workplace course is approved by the Institute of Hospitality, IIRSM, and CPD service. Our approved courses are owned by VideoTile Learning Ltd and distributed under licence.

Course Title:
Conflict Resolution in the Workplace
Business Skills

Approx 45 minutes


Upon successful completion you will be able to download a certificate for printing.

Certified By:


  • Causes and symptoms and conflict at work
  • Resolving conflict
  • The 5 conflict modes
  • Using the modes
  • Assertiveness
  • Making positive outcomes

Those working in a supervisory role. This could include line managers, HR managers, supervisors, team leaders or heads of department.

You are given the chance to review all your answers at the end of each module before final submission and you will be given 3 attempts at each module to achieve a pass rate of 70%

£27.50 per license (RRP £35)- You will need a separate license for each participant. If you require multiple licenses, more than 10, across any topics. Please contact us to find out about special offers.

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