Angle Training

Customer Service Training

Nearly everyone comes into contact with customers in some way. This could be face to face in your organisation, whilst dealing with email inquiries or possibly over the phone. Many other business may be offering the public a similar service or product. The challenge, is undoubtedly trying to get those potential clients to your business. Clearly, one way to encourage that is by excellent customer service.

In giving your potential clients the best customer service you can, you are without a doubt already ahead of the game. Imagine you were making contact with businesses with a view to purchasing an item or service. If the phone was answered by someone who sounded miserable and disinterested you probably wouldn't consider using that company. Conversely, imagine you rang and the person on the phone was cheerful, went out of the way to be helpful and remembered your name. You would be far more likely to want to conduct future business with them.

Customer service training would be useful to the following staff:

  • Shop or store front staff
  • Call centre workers
  • Online support staff
  • Anyone self employed (cleaners, builders, trades personnel)
  • Restaurant waiting or bar staff
  • Customer service reps
  • Management
  • Contact negotiators
  • Sales staff

This course is approved by CPD Certification Service. Our CPD approved courses are owned by VideoTile Learning Ltd and distributed under licence.

Course Title:
Customer Service Training
Business Skills
Approx. 75 minutes
Upon successful completion you will be able to download a certificate for printing.
Certified By:

  • What is customer service?
  • Goals of customer service
  • Discovering and understanding customer needs
  • Delivering maximum level of customer service
  • Making customers feel great!
  • Communication skills
  • Non verbal communication and body language
  • Dealing with complaints

This course is for everyone! It doesn't matter if you are management level looking to update your knowledge and skills or if you are new to employment we all deal with customers in some way.

You are given the chance to review all your answers at the end of each module before final submission and you will be given 3 attempts at each module to achieve a pass rate of 70%.

£27.50 per license (RRP £35)- You will need a separate license for each participant. Discounts are available for bulk purchases of 10 or more licences, across any topics. Please contact us for more details.

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